Frequently Asked Question (FAQ)

Ordering & Shipment

Does Switch cater for international customers?

Switch currently caters to the Malaysian market. We regret to inform you that any order shipment to locations outside of Malaysia will not be entertained.

 

How long is the shipping process?

Once your purchase is completed, processing your order takes 1-2 working days. Actual delivery of your product is subject to courier’s discretion but usually takes 2-5 working days. Do take note that this does not include weekends and public holidays.

 

How do I track my shipment?

If you would like to track your order status, please visit here and key in your tracking code to get an update on the whereabouts of your parcel.

Processed: Purchase has been completed and our staffs are in the midst of preparing your product for shipment. Please allow 1-2 working days for this phase.

Shipped: Products have been shipped out from our warehouse. Tracking number is provided via email during this stage.

Switch will provide you with your own tracking number. Please visit here of the appointed courier company to check your shipment status.

Shipping status will determine the Estimated Time of Arrival of the parcel and this would be determined by location of the receipient.

 

How are the shipping rates calculated?

Switch Online Store customers from Peninsular Malaysia can enjoy a flat rate shipping fee of RM6. Customers from Sabah and Sarawak need only to top up a minimal amount of RM3 (total postage RM9) to enjoy our speedy courier shipment.

Please take note that shipping prices are only applicable throughout Malaysia. We do not currently ship Internationally.

At times, we would be doing FREE shipping.

 

I have not received my product, what should I do?

Please give the appointed courier a call directly to locate your shipment. If you face any difficulties please email us at onlinestore@switch.com.my.

 

My parcel has been returned to Switch, why did that happen?

The following possibilities could have occurred:

  • You have keyed in the wrong shipment address during purchase.
  • There was nobody to pick up the parcel for 3 days in a row after courier’s notice was given.
  • You could not be contacted via phone or email during delivery period.

If your parcel has been sent back to Switch, we regret to inform you that you will have to bear the cost of having the shipment couriered to you again.

To avoid such a disappointment, please double check you’re shipping address during purchase and make sure that there is someone to pickup your parcel during shipment estimated arrival period. You are advised to check your shipping status as often as possible.

 

What is the order cutoff time for express shipment?

Cut of time for an order is 12.00pm. Orders received before cutoff time can be processed within the same working day. Orders received after the cutoff time will be processed on the consecutive working day.

Please take note that cutoff times and shipment dates might change during major festivities due to courier service and supplier shutdown.

 

What do I do if I give the wrong shipment information?

You can change your shipping information at Switch Online Store’s website anytime before you finalize an order.

To alter your address for future purchases, navigate to your account information settings page by clicking your email on the top right corner. Your address is editable under “Customer Addresses”.

If however you find an error in your shipping address after you’ve placed an order, you may email onlinestore@switch.com.my before 12.00pm on the same day your order is placed to request us to rectify the address for you. An email will be sent to you confirming the change of shipping address.

 

How do I check my order history?

Click your email link on the top right corner; it will divert you to your account details page.

To check your order history, navigate to customer orders and click ‘details’ on the corresponding order you are interested in.

 

Ordering & Shipment

Payment Information

 

1. What payment portals are available?

Switch currently utilizes MOLpay (Malaysian Online Payment Service) that supports various merchants.

 

2. Can I use visa or master cards to purchase on Switch Online Store?

Yes, the option to use Visa or Master cards to purchase products is available. Please tick the corresponding payment options during checkout.

 

3. How about interbank transactions?

Yes, MOLpay does offer solutions for interbank payments including those affiliated with MEPS. Merchants include Maybank2u, public bank, CIMB Clicks, Hong Leong Online etc.

 

4. I have encountered some difficulties with Switch’s online payment system, what should I do?

Please contact onlinestore@switch.com.my for further assistance.

 

5. Does Switch accept direct bank transfers, bank drafts, cheque, concealed cash etc as mode of payment?

To ensure that your transaction is safe and secure, we currently only accept payment through the MOLpay portal. Any other form of payment will not be entertained.

 

6. Is the price shown on the Switch Online Store inclusive of GST? 

Yes, the price shown on the Switch Online Store is inclusive of GST. This applies to all our products sold in Switch Online Store.

 

Switch Online Store Team ©